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COMMENTS, COMPLAINTS AND SUGGESTIONS Comments on any aspect of the practice will be received with interest. Please use our suggestion box or pass any such comments on to our team or our manager, Julie Reid. Alternatively you can email your comments click here We are keen to provide a high standard of service. Please help us to do so. Complaints or grievances should be passed either to a PCA or given directly to our manager. If you wish to complain on behalf of a patient please ensure we have written consent from the patient. Patients are not discriminated against when complaints are made. The practice has systems in place to ensure that patients, carers and relatives are not treated adversely as a result of having complained. The Independent Conciliation & Advisory Service (ICAS) on 0845 650 0088 or Patient Advice Liaison Service (PALS) on 01636 685692 are available to support you. If you have a complaint about our out-of-hours service please contact the Out of Hours Service, John Coupland Hospital, Ropery Road, Gainsborough, Lincolnshire, Tel: 01427 610242. |
